Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What Shipping Methods Are Available?

We use Federal Express, TNT, DHL, UPS, or Aramex service to ship our products.

How are shipping costs calculated?

Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

How Long Will it Take To Get My Package?

We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Europe and North America, the average delivery time is 7-10 working days, 10-14 days for the rest of the world.

Do you ship internationally?

Thomas Coffee Makers is pleased to ship to hundreds of countries worldwide.
If FedEx, UPS, or DHL delivers to your country, we will usually ship to it.

Do you have a return policy if I am not satisfied?

Thomas Coffee Makers is committed to your complete satisfaction. If any product you purchase from Thomas Coffee Makers does not meet your expectations, you may return it within 30 days without giving any reason for doing so. Returned goods must be in perfect conditions and undamaged. All returns must be professionally packed, using the original packaging materials. Please read the refund and return policy and send us an email to the customer service, requesting instructions for the items you would wish to return. Shipping and handling charges are non-refundable.

In addition to the cost for the purchase, what would the approximate duty charge be?

Import duties for deliveries to all countries are paid by our customers at delivery. Please contact your local customs office to inquire about the duty rate.

What is the estimate delivery time?

We ship out our international orders quickly. If an item is in stock, it will normally be sent out the next day. After that, it depends on the method of delivery you have chosen when you placed your order. For Europe and North America, the average delivery time is 7-10 working days, 10-14 days for the rest of the world.

Do you sell parts for the machines?

We have available in stock the most requested spare parts like gaskets, pressure gauge filters. All parts can be available on request.

Are the items currently in stock?

All 220 Volt and most 110 Volt items are normally in stock for immediate delivery. If not please allow us about 10 days to deliver

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How do I determine shipping rates?

Thomas Coffee Makers is doing its best to offer the lowest shipping prices, charging our customers only a part of the real shipping cost. The shipping fees are based on the value of the items and the method of shipment; each country zone has a different delivery cost that is clearly indicated in the order form. Should you be entitled to a free shipping offer please check the free shipping option in the shopping cart.

Will you accept credit cards?

We accept Visa, Master Card, American Express. You have to fill in the requested form on-line or offline. We do not release your credit card information to any outside organizations. The transferring of your credit card information is safely handled by our secure server. You will be charged in USD, the equivalent in your local currency will be calculated directly by your bank.

How Do I Track My Order?

We will e-mail you a tracking number that you can use to track your package through the courier company depending on when the delivery company picks up your package at our stores, this tracking number may not be entered into their system until the next business day. That means if your order is shipped late Friday afternoon or on Saturday, they may not scan your package until Monday, and your tracking number may not work until then.